Return & Cancellation Policy
At UniVox Pro, we stand behind the quality of our professional broadcast audio equipment. If you are not completely satisfied with your purchase, we are here to help you resolve it quickly under our standard return policy guidelines for India.
1. Return Window
You have 7 calendar days from the date you received your item to inspect it and initiate a return request. To be eligible for a return, your microphone must be unused, in the same pristine condition that you received it, and packed securely in its original retail box with all included cables, mounts, and documentation.
2. Return Shipping Costs
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Customer Responsibility: For standard returns (such as change of mind or personal preference), the cost of return shipping is the responsibility of the customer. We recommend using a reliable, trackable courier service to ensure the package safely reaches our facility in Silchar.
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Exceptions (Damaged/Defective Items): If your item arrives physically damaged from transit or exhibits a manufacturing defect out of the box, we will cover the return shipping costs or arrange a courier pickup at no expense to you, provided it is reported within our 24-hour verification window.
3. Refund Processing
Once your return is received at our center, our technical team will inspect the hardware to ensure all original components are intact.
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Upon successful inspection, your refund will be processed immediately.
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The credit will automatically be applied to your original method of payment (Net Banking, UPI, or Credit/Debit Card) within 5 to 7 business days, depending on your bank’s processing cycles.
4. How to Initiate a Return
To start a return request, please contact us with your original order number and invoice details:
Knight Entertainment
Netaji Sarani, Batertal, Meherpur,
Silchar, Assam, 788015, India
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Support Email: support@univoxpro.in
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Official Website: univoxpro.in