Shipping & Delivery Policy
Thank you for choosing UniVox Pro. We are dedicated to delivering your professional broadcast audio equipment with speed, safety, and transparency. This Shipping Policy governs all shipments made from our online store (univoxpro.in) to delivery addresses across India.
1. Shipping Rates & Destinations
We believe in straightforward pricing with zero hidden fees. We are pleased to offer Free Express Shipping on all domestic orders across India. There is no minimum purchase requirement to qualify for free shipping.
| Shipping Option | Destinations Covered | Delivery Timeframe | Shipping Cost |
| Standard Free Delivery | All States & Union Territories in India | 0 to 2 Business Days | FREE |
2. Order Processing & Cutoff Times
Our operational pipeline is optimized to get your broadcasting gear packaged and dispatched as quickly as possible:
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Daily Order Cutoff Time: 2:00 PM IST (Kolkata Time). Orders placed before 2:00 PM are processed and readied for transit the same business day. Orders placed after this cutoff will begin processing on the next business day.
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Operational Window: Our fulfillment team operates from Monday to Saturday.
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Handling Time: Orders placed before our cutoff time feature same-day handling (0 days), meaning they are handed over to our national logistics partners on the very same day.
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📦 Dispatch Notification: Once your order is handed over to the shipping courier, you will receive an automated email and SMS containing your dispatch confirmation and a unique real-time tracking number.
3. Shipping Providers & Service Areas
To ensure that delicate, professional-grade electronic components arrive in perfect working condition, we partner exclusively with India’s leading domestic couriers, including Delhivery, Blue Dart, ExpressBees, and India Post. Our distribution covers all major postal codes across India to ensure our standard 0 to 2 business days fulfillment window is met.
4. Shipment Tracking
We provide full transparency over your order’s journey. A shipment tracking link is generated within 24 hours of dispatch. You can monitor the parcel directly through the logistics provider’s portal using the tracking number sent to your registered contact details.
5. Missing, Delayed, or Damaged Shipments
If your package is delayed beyond our standard 2 business days window, or if it arrives damaged, please contact our support team immediately:
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Transit Damage: Please inspect the packaging of your microphone immediately upon delivery. If you notice external damage to the box, take photos/videos before opening, and report it to us within 24 hours of delivery.
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Lost Packages: In the rare event that a package is marked as delivered by the courier but you have not received it, we will initiate a joint investigation with the logistics team. Please reach out to us within 48 hours.
6. Contact Information
For any questions regarding your shipment or delivery tracking, please contact us:
Knight Entertainment
Netaji Sarani, Batertal, Meherpur,
Silchar, Assam, 788015, India
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Website: univoxpro.in
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Support Email: support@univoxpro.in