Warranty Policy

Effective Date: July 18, 2026

At UniVox Pro (univoxpro.in), we take immense pride in the engineering, assembly, and component quality of our professional broadcast audio equipment. All our products are developed under Knight Entertainment and are built to deliver pristine, reliable field performance.

To give you complete peace of mind, we provide a structured, manufacturer-backed warranty on our hardware.

1. Warranty Coverage Period

We provide a 1-Year Limited Manufacturer’s Warranty on all original UniVox Pro hardware, including shotgun microphones and built-in preamplifier modules. This warranty runs for exactly one year starting from the date of original purchase verified by your retail tax invoice.

2. What is Covered?

This limited warranty strictly covers manufacturing defects in materials and craftsmanship when the equipment is used under normal, professional operating conditions. This includes:

Faulty internal electronic components (such as failed BC550C/BC547B transistor stages or defective star-grounding layouts).
Structural or physical manufacturing defects in the microphone housing, capsule mounts, or factory-assembled XLR joints.
Complete loss of signal or unexpected severe internal hardware hum not caused by external interference or cable damage.

3. What is NOT Covered?

This warranty is strictly limited to defects originating from our factory. It does not cover problems, damages, or failures resulting from:

Accidental Damage: Drops, impacts, physical dents, crushed mesh grilles, or exposure to heavy rain, moisture, and liquid submersion.
Electrical Misuse: Blown circuits caused by connection to improper power supplies, faulty mixers, or voltages exceeding standard external power specifications.
Unauthorized Modifications: Microphones that have been opened, repaired, or re-soldered by anyone other than our official technical team in Silchar.
Normal Wear & Tear: Fading logos, superficial scratches on the casing, or standard deterioration of external foam windscreens over extended use.

4. How the Warranty Claim Process Works

If your gear exhibits a genuine hardware fault within the 1-year window, we will resolve it quickly:

Submit Your Claim: Email our support team at support@univoxpro.in with your original order number, a copy of your tax invoice, and a brief description (or short video/audio clip) showing the technical issue.
Evaluation: Our engineering team will review your submission within 2 business days to provide initial troubleshooting or issue a Return Merchandise Authorization (RMA).
Repair or Replacement: If the issue requires physical inspection, you will send the unit back to our central service center. We will either repair the internal circuitry with original factory parts or issue a brand-new replacement unit completely free of charge.

5. Contact Information & Service Center

All warranty claims are processed directly through our operating office:

Knight Entertainment

Netaji Sarani, Batertal, Meherpur,

Silchar, Assam, 788015, India

Official Website: univoxpro.in
Support Email: support@univoxpro.in